Frequently Asked Questions

What to look for in an IT Partner:

Is the staff friendly and approachable?

Customer service is a top priority at BIIS Solutions.  Our professional, knowledgeable staff is here to guide your business every step of the way.   

What do their current clients say about them?

Here is what our clients are saying about us…find out here.

Do their solutions improve your business operations?

Our solutions have been designed and tested with our clients in mind.  As your partner, BIIS Solutions has a vested interest in making sure your business succeeds.

What kind of experience do they have?

BIIS Solutions has experience partnering with businesses across a number of industries, including:

• Government Contractors
• Law Offices
• Dental Offices
• Retail Stores
• Small Businesses
• Corporate Offices
• Construction Contractors
• Restaurants
• Hospitality

• Real Estate

Do they have flexible payment structures?

Since customer service is our priority, we work with our clients to make sure that the payment process is an easy and simple experience. 

Do they “nickel and dime” their time?

We offer services on a flat-rate philosophy.  We do not bill you for every minute of every service.  As your partner, we want to keep the lines of communication open so you don’t have to worry about exceeding your budget every time you talk to us.

Do they keep their clients informed and “in the loop”?

BIIS Solutions will always keep your company informed of the services provided with routine reports, phone calls, and routine face-to-face meetings.  We’re here for you.

Are they just there to troubleshoot and fix problems?

Not BIIS Solutions.  Even though we do fix problems and some problems do occur, we take a proactive approach to make sure we detect and resolve potential problems before they happen.

Can I trust them?

All of our clients’ data is considered highly classified.